post specification
key duties and
responsibilities:
1. leads the collaborative formulation of
circulation policies and procedures, based on user needs.
2. collaborates on and contributes to the
creation, development, implementation, and assessment of innovative circulation
related projects and services. organizes, evaluates, and sets priorities for
all aspects of services for the unit and identifies areas for improved service.
3. manages the aleph/alma circulation and reserve
modules, requiring knowledge of all circulation to configure system parameters,
investigate and test new functionality, and recommend changes to library
technology staff.
4. arranges and organizes the reader activities
for every academic year.
5. directly supervises library student helpers,
requiring competent and effective hiring, training, communication and etc.
6. oral and written instruction and direction
must be organized, clearly communicated, and presented in a positive manner.
7. serves all library users at a consolidated
service desk by assisting with directional, basic reference, circulation, and
technology questions, including referral to an appropriate expert. excellent
customer service skills including the ability to engage, interact and
communicate with patience, clarity, tact, and courtesy are essential. provides
functional supervision of staff and students working at the service desk, in
coordination with other supervisors. regular evening and weekend hours
required.
8. represents the libraries within and outside
the university community in matters concerning circulation and reserve activities.
9. assumes other responsibilities as assigned.
qualifications
and requirements:
1. master’s degree in library and information
science or equivalent education and experience relevant to the position,
advanced degrees in relevant fields will be given preference in consideration.
2. 2+ year professional experience working in
user service or other related department in an academic or research library.
3. experience providing assistance to library
users at a single library service desk.
4. experience with managing student workers.
5. general understanding of the mission and
functions of a research library and the information needs of academic users.
6. ability to meet or exceed customer service
needs and expectations and provide excellent service in a direct or indirect
manner.
7. demonstrated ability to successfully work in a
team environment.
8. demonstrated ability to work creatively in a
rapidly changing environment.
9. excellent interpersonal and communication
skills.
10. demonstrated commitment to diversity in the
workplace or community.
11. ability to identify issues and problem with
analysis and solutions proposals quickly.
12. for supervisor position, staff management
skill required.
salary and
benefits
salary will be competitive, commensurate with
qualifications and experience. appointments will be made under the
establishment of cuhk-sz and statutory benefits will be provided according to
the prevailing labor laws applicable in the prc. the appointee will be based at
the university campus in shenzhen, prc.
application
procedure
please send full curriculum vitae together with
copies of qualification documents, and at least three references by email to: hr@cuhk.edu.cn【快捷投递:点击下方“立即申请/投递简历”,即刻进行职位报名】